{"version":"1.0","provider_name":"ATMECS","provider_url":"https:\/\/atmecs.com","title":"Telecom Administration","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"EUgJbomPy1\"><a href=\"https:\/\/atmecs.com\/infrastructure-support-telecom-administration\/\">Telecom Administration<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/atmecs.com\/infrastructure-support-telecom-administration\/embed\/#?secret=EUgJbomPy1\" width=\"600\" height=\"338\" title=\"&#8220;Telecom Administration&#8221; &#8212; ATMECS\" data-secret=\"EUgJbomPy1\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","description":"Infrastructure Support \u2013 Telecom Administration ATMECS \u2013 Content Team Challenges: Limited or no documentation Migration from Avaya to Cisco Integration of the additional departments to the environment Limited monitoring capability Solution Approach: Migration from Avaya telephony system to Cisco MACD (Move, add, change and delete) Troubleshooting of IP phone registration issues, softphone issues &amp; call routing Issues Monitoring call signaling protocols on Voice Gateways like MGCP, SIP Troubleshooting media resource issues in transcoder, MOH, conference bridges, IPT voice quality issues between and within locations Upgrading, adding licenses and troubleshooting all aspects of CUCM along with intimate usage of the tools CUCM offers (RTMT, DNA)Manual CUCM Backup if required. ATMECS Contribution: Integrated the alternate monitoring tool (RTMT) to keep track of VoIP activity including all the UC application Infrastructure Support Telecom Administration"}